BackGet in touch
We're here to help so you can call or email us during the hours listed below. We've also put together some handy FAQs to help you out if you're having any issues
Check out our FAQs below
We've put together a list of common questions covering everything from billing to installation.
Get in touch
Existing customers
FAQs
Your Wi-Fi password is printed on the back of your router.
- If you have Imagine Fibre Broadband (Zyxel router), look for "Wireless Key."
- If you have Imagine Fixed Wireless (router with the orange button), look for "WPA2-Personal”
To connect, choose the Wi-Fi network that starts with "Imagine" and ends with your SSID number. Enter the password exactly as printed on your router.
If you're still having problems you can contact customer support at 1800 938 100 or support@imagine.ie
More Wi-Fi support:
You can change your Wi-Fi password in the My Imagine Portal:
1. Log in to My Imagine Portal and go to CPE Management > Change Wi-Fi Password
2. Your login details were emailed to you after installation.
3. Forgot your portal password? Click ‘Forgot Password’ on the My Imagine login page.
More information on how to access the portal:
If your Wi-Fi isn't working, try these steps:
1. Check the Wi-Fi light – If it’s off, restart your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for the router to restart.
2. Check cables & power – If any cables are loose or unplugged, reconnect them.
3. Check your device’s Wi-Fi settings – Make sure it’s connected to the correct network.
4. Check the signal light – If it's on, your router is receiving a signal.
More Wi-Fi support:
First, check if the issue is with your Wi-Fi or the internet connection itself:
1. Test with a wired connection:
-> Plug your device into the router using an ethernet cable and check your speed.
-> If speeds improve, the issue is with your Wi-Fi.
2. Common causes of slow Wi-Fi:
-> Background downloads (e.g., gaming consoles, cloud backups).
-> Distance from the router – Wi-Fi signal works best within 20ft (walls and obstacles can weaken it).
-> Your router’s Wi-Fi channel – 2.4GHz is better for long range.
-> You may need a Wi-Fi booster (available from most electronics stores).
3. Try restarting your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for it to restart.
To test your service speed you can run a speed test here
For more support see: How do I improve my Wi-Fi Speed?
If the problem continues, contact technical support at 1800 938 100 or support@imagine.ie.
We’re sorry to hear you want to leave.
To cancel your service, please call us on 1800 938 100.
Please note:
-> 30 days notice is required to cancel your service.
-> If you cancel within the Minimum Term you will be charged the monthly pack charge for the remainder of your contract period.
For full details see Terms & Conditions, Product & Pricing Guide and Acceptable Use Policy.