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At Imagine, we deliver fast, reliable internet to all communities, including rural areas often left behind. We believe high-speed fibre broadband is essential for education, business, and staying connected. Our commitment goes beyond broadband—we’re passionate about supporting the communities we serve.
Rural & Community Development Testimonial
“I am delighted with Imagine’s plans for rolling out high-speed broadband across rural Ireland. Now more than ever, broadband is an essential service that families, farms and businesses cannot afford to live without. From speaking with my constituents, I understand Imagine’s service to be robust, reliable and most importantly, fast.”
Heather Humphreys
Minister for Rural and Community Development
Monaghan County Council
“Imagine have been expanding their reach into County Monaghan for several years now and Monaghan County Council has been working very productively with Sandra and Imagine during that time. In this regard, Imagine has become one of our key partners for delivering telecommunications services, offering high speed broadband to a myriad of users and businesses within County Monaghan.”
John Mcardle
Broadband Officer, Monaghan County Council
Tipperary County Council
“The high-speed connectivity being delivered by Sandra and Imagine’s Community Engagement Team enables remote-working and learning, eCommerce, digital public service delivery, as well as providing everyday and critical communications”
Simon Howe
Broadband Officer, Tipperary County Council
Mulhall Creative Limited
“Our crew are working on a feature film set in the West of Ireland. We rented office space in Killybeggs but there was no broadband. Local council representatives advised that imagine had gone live in the area. We contacted Sandra in the community engagement team. Every stage of the process was excellent from dealing with Sandra to their installers Keifer and Darren, they were so informative and friendly.”
Maria Mulhall
Production Manager, Mulhall Creative Limited
Superfast, Fibre Broadband
Quick installation
Award-winning support
Average hold time of 28 seconds*
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FAQs
Your Wi-Fi password is printed on the back of your router.
- If you have Imagine Fibre Broadband (Zyxel router), look for "Wireless Key."
- If you have Imagine Fixed Wireless (router with the orange button), look for "WPA2-Personal”
To connect, choose the Wi-Fi network that starts with "Imagine" and ends with your SSID number. Enter the password exactly as printed on your router.
If you're still having problems you can contact customer support at 1800 938 100 or support@imagine.ie
More Wi-Fi support:
You can change your Wi-Fi password in the My Imagine Portal:
1. Log in to My Imagine Portal and go to CPE Management > Change Wi-Fi Password
2. Your login details were emailed to you after installation.
3. Forgot your portal password? Click ‘Forgot Password’ on the My Imagine login page.
More information on how to access the portal:
If your Wi-Fi isn't working, try these steps:
1. Check the Wi-Fi light – If it’s off, restart your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for the router to restart.
2. Check cables & power – If any cables are loose or unplugged, reconnect them.
3. Check your device’s Wi-Fi settings – Make sure it’s connected to the correct network.
4. Check the signal light – If it's on, your router is receiving a signal.
More Wi-Fi support:
First, check if the issue is with your Wi-Fi or the internet connection itself:
1. Test with a wired connection:
-> Plug your device into the router using an ethernet cable and check your speed.
-> If speeds improve, the issue is with your Wi-Fi.
2. Common causes of slow Wi-Fi:
-> Background downloads (e.g., gaming consoles, cloud backups).
-> Distance from the router – Wi-Fi signal works best within 20ft (walls and obstacles can weaken it).
-> Your router’s Wi-Fi channel – 2.4GHz is better for long range.
-> You may need a Wi-Fi booster (available from most electronics stores).
3. Try restarting your router:
-> Unplug the power cable from the wall, wait 2 minutes, then plug it back in.
-> Wait up to 5 minutes for it to restart.
To test your service speed you can run a speed test here
For more support see: How do I improve my Wi-Fi Speed?
If the problem continues, contact technical support at 1800 938 100 or support@imagine.ie.
We’re sorry to hear you want to leave.
To cancel your service, please call us on 1800 938 100.
Please note:
-> 30 days notice is required to cancel your service.
-> If you cancel within the Minimum Term you will be charged the monthly pack charge for the remainder of your contract period.
For full details see Terms & Conditions, Product & Pricing Guide and Acceptable Use Policy.
